Privacy Policy
Last Updated: April 5, 2026
1. INTRODUCTION
BH Solutions LLC, doing business as Revvie ("Revvie," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (revvie.app and app.revvie.app) and our software-as-a-service platform (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
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2. INFORMATION WE COLLECT
We collect several types of information from and about users of our Service.
2.1 Information You Provide to Us
Account Information:
When you create an account, we collect:
- Business name
- Your name
- Email address
- Phone number
- Password (encrypted)
- Business address
- Google Business Profile information
- Payment information (processed securely by Stripe)
Customer Data:
When you use the Service, you provide:
- Your customers' names
- Your customers' email addresses
- Your customers' phone numbers
- Transaction data (if using Square integration)
- Any other information you choose to upload via CSV or manual entry
Communications:
If you contact us, we collect:
- Your name
- Email address
- Phone number
- Message content
- Any attachments you send
Feedback and Surveys:
If you participate in surveys or provide feedback:
- Survey responses
- Feedback content
- Contact information
2.2 Information We Collect Automatically
Usage Data:
When you use the Service, we automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Time spent on pages
- Click data
- Referring website
- Actions taken in the Service
Cookies and Tracking Technologies:
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze usage patterns
- Improve the Service
Types of cookies we use:
- Essential cookies: Required for the Service to function
- Analytics cookies: Help us understand how you use the Service
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings, but disabling certain cookies may limit functionality.
Review Request Analytics:
When customers interact with review requests sent via the Service, we collect:
- Whether the message was delivered
- Whether the message was opened (email only)
- Whether the review link was clicked
- IP address of the click
- Timestamp of interactions
2.3 Information from Third Parties
Square:
If you connect your Square account, we receive:
- Transaction data (customer name, amount, date/time)
- Customer contact information
- Payment information (we do NOT store credit card numbers)
Google Business Profile:
If you connect your Google Business Profile, we receive:
- Business name
- Business address
- Google review link
- Business category
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3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
3.1 To Provide the Service
- Create and manage your account
- Process payments and subscriptions
- Send review requests on your behalf
- Track review request delivery and engagement
- Provide customer support
- Communicate with you about the Service
3.2 To Improve the Service
- Analyze usage patterns
- Identify bugs and technical issues
- Develop new features
- Improve user experience
- Conduct research and analytics
3.3 To Ensure Security
- Detect and prevent fraud
- Monitor for security threats
- Protect against unauthorized access
- Enforce our Terms of Service
3.4 To Communicate with You
- Send transactional emails (receipts, confirmations, alerts)
- Notify you of important changes to the Service
- Respond to your inquiries
- Send administrative messages
3.5 Marketing (With Your Consent)
- Send promotional emails about new features or offers
- Notify you of company news or updates
**You can opt out of marketing emails at any time** by clicking the "unsubscribe" link in any marketing email or by emailing support@revvie.app.
3.6 Legal Compliance
- Comply with legal obligations
- Respond to lawful requests from authorities
- Enforce our rights
- Protect the safety of our users
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4. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information. We share your information only in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
Stripe (Payment Processing):
- Processes subscription payments
- Stores payment method information
- Privacy Policy: https://stripe.com/privacy
Telnyx (SMS Delivery):
- Sends SMS messages on your behalf
- Receives delivery status information
- Privacy Policy: https://telnyx.com/privacy-policy
SendGrid (Email Delivery):
- Sends email messages on your behalf
- Tracks email delivery and opens
- Privacy Policy: https://www.twilio.com/legal/privacy
Supabase (Database Hosting):
- Stores your data securely
- Provides database infrastructure
- Privacy Policy: https://supabase.com/privacy
Railway (Application Hosting):
- Hosts the Service infrastructure
- Provides server resources
- Privacy Policy: https://railway.app/legal/privacy
All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Business Transfers
If Revvie is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website before your information is transferred.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Subpoenas or court orders
- Government or law enforcement requests
- Legal processes
- Protection of our rights or property
- Investigation of fraud or security issues
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
4.5 Aggregated and Anonymized Data
We may share aggregated or anonymized data that cannot identify you personally for:
- Industry research
- Marketing purposes
- Analytics
- Public reporting
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5. YOUR CUSTOMER DATA
5.1 You Are the Data Controller
When you use Revvie to send review requests to your customers, **you are the data controller** and **we are the data processor**. This means:
- You are responsible for obtaining proper consent from your customers
- You must comply with applicable privacy laws (GDPR, CCPA, etc.)
- You determine what customer data to upload and when to send messages
- You are responsible for honoring customer opt-out requests
5.2 Our Role as Data Processor
We process your customer data only:
- As instructed by you through the Service
- To provide the Service to you
- As required by law
We do not:
- Use your customer data for our own purposes
- Share your customer data with third parties (except service providers necessary to deliver messages)
- Contact your customers directly for marketing
5.3 Customer Data Security
We implement appropriate technical and organizational measures to protect your customer data, including:
- Encryption in transit (TLS/SSL)
- Encryption at rest
- Access controls and authentication
- Regular security audits
- Employee training on data protection
5.4 Data Retention
We retain your customer data for as long as:
- You maintain an active account
- You need the data to use the Service
- We are required by law to retain it
Upon account termination, we will:
- Provide you 30 days to export your data
- Delete your data within 30 days of termination (unless required by law to retain it)
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6. DATA SECURITY
6.1 Security Measures
We implement industry-standard security measures to protect your information:
Technical Measures:
- TLS/SSL encryption for data in transit
- AES-256 encryption for data at rest
- Secure password hashing (bcrypt)
- Regular security patches and updates
- Firewall protection
- Intrusion detection systems
Organizational Measures:
- Employee background checks
- Access controls (principle of least privilege)
- Security training for staff
- Incident response procedures
- Regular security audits
6.2 Your Responsibilities
You are responsible for:
- Keeping your password secure
- Not sharing your account credentials
- Using a strong, unique password
- Logging out of shared devices
- Notifying us immediately of unauthorized access
6.3 No Guarantee
While we implement reasonable security measures, **no system is 100% secure**. We cannot guarantee the absolute security of your information. You use the Service at your own risk.
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7. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information.
7.1 All Users
Access: You can access your account information at any time by logging into your account.
Correction: You can update or correct your information through your account settings.
Deletion: You can request deletion of your account by emailing support@revvie.app. We will delete your data within 30 days unless we are required by law to retain it.
Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the "unsubscribe" link or emailing support@revvie.app.
7.2 European Union Users (GDPR Rights)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data in certain circumstances.
Right to Restriction of Processing: Request that we limit how we use your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to certain types of processing (e.g., direct marketing).
Right to Withdraw Consent: Withdraw consent for processing based on consent (does not affect lawfulness of processing before withdrawal).
Right to Lodge a Complaint: File a complaint with your local supervisory authority.
Legal Basis for Processing:
We process your data based on:
- Contract: To provide the Service to you
- Legitimate Interests: To improve the Service and ensure security
- Consent: For marketing communications (where required)
- Legal Obligation: To comply with applicable laws
7.3 California Users (CCPA Rights)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request information about the personal information we collect, use, and disclose.
Right to Delete: Request deletion of your personal information (subject to exceptions).
Right to Opt-Out of Sale: We do NOT sell your personal information, so this right does not apply.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Categories of Information We Collect:
- Identifiers (name, email, phone)
- Commercial information (subscription data)
- Internet activity (usage data)
- Professional information (business name)
How to Exercise Your Rights:
Email us at support@revvie.app with:
- Your name
- Email address associated with your account
- Description of your request
We will respond within 45 days (or as required by law).
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8. CHILDREN'S PRIVACY
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If you believe we have collected information from a child under 18, please contact us at privacy@revvie.app and we will delete it promptly.
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9. INTERNATIONAL DATA TRANSFERS
Revvie is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States.
For EU Users:
We rely on the following mechanisms for international data transfers:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Your explicit consent where required
By using the Service, you consent to the transfer of your information to the United States.
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10. DATA RETENTION
We retain your information for as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Specific Retention Periods:
| Data Type | Retention Period |
|-----------|------------------|
| Account information | Active account + 30 days after termination |
| Customer data | Active account + 30 days after termination |
| Payment records | 7 years (tax/legal requirements) |
| Usage logs | 90 days |
| Support communications | 3 years |
| Marketing consent | Until you withdraw consent |
After the retention period, we will delete or anonymize your information.
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11. THIRD-PARTY LINKS
The Service may contain links to third-party websites, services, or integrations (e.g., Square, Google).
We are not responsible for:
- The privacy practices of third parties
- The content of third-party websites
- How third parties collect or use your information
We encourage you to read the privacy policies of any third-party services you use.
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12. DO NOT TRACK SIGNALS
Some browsers have "Do Not Track" features. We do not currently respond to Do Not Track signals because there is no industry standard for how to respond to them.
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13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we make changes:
For Minor Changes:
- We will update the "Last Updated" date
- Changes take effect immediately upon posting
For Material Changes:
- We will notify you via email
- We will post a notice on the Service
- Changes take effect 30 days after notice
Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically.
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14. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us:
**BH Solutions LLC (DBA Revvie)**
Email: support@revvie.app
Website: revvie.app
**For GDPR-Related Inquiries:**
Email: support@revvie.app
Subject: "GDPR Request"
**For CCPA-Related Inquiries:**
Email: support@revvie.app
Subject: "CCPA Request"
We will respond to your inquiry within 30 days (or as required by applicable law).
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15. YOUR CONSENT
By using the Service, you consent to:
- The collection, use, and disclosure of your information as described in this Privacy Policy
- The transfer of your information to the United States
- The use of cookies and tracking technologies
